A three-person finance team, five Experts live in two weeks.

The business

Celito runs its own fiber network and sells internet, voice and managed IT to businesses across North Carolina. Thousands of invoices go out to business customers every month, and a finance team of three handles billing, payables, cash and close, while also folding in a newly acquired business.

The challenge

Receivables outweigh payables about three to one. In a year Celito raises roughly 10,000 customer invoices and records 7,000 customer payments, against about 2,100 vendor bills, almost none on a purchase order. ACH deposits land every morning, five to thirty a day, often showing only the payer’s bank, so matching them took 30 to 40 minutes of searching emails and bank history. Bills arrive by email with approvers’ coding written as comments on the PDF. Month-end checks relied on memory, and a large bonus accrual nearly slipped through.

Implementation

Kickoff and installation happened on the same day. Because every change waits on a human approval, the Experts were built straight in production on Celito’s real data, starting with the AR and AP work the CFO named as the biggest time sink. AP went live four days after kickoff, cash application two days later, and collections, month-end and bank reconciliation the week after. Contract billing was parked while Celito moves invoicing to Autotask. Implementation draws on 20 included hours.