Three workshops, 34 automation ideas, and a clean AR aging in the first month.

The business

Sporty & Rich is a fashion and lifestyle brand selling online, in its own stores and through wholesale partners in the US and Europe, with stock held at a 3PL in the US and the Netherlands. Finance, supply chain, wholesale and store teams all work in NetSuite, alongside an outsourced accounting firm.

The challenge

Years of customizations had left NetSuite hard to work in. The AR aging carried more than 120,000 lines, most of them zero-balance rows nobody could clear, so collections could not even start. Customs codes, expected dates on factory POs, store transfers and order changes were all handled by hand or in spreadsheets.

Implementation

Scope followed the workshops rather than a fixed list. Supply chain Experts shipped first, then finance, with wholesale and production next. Every write goes through an approval card, and the AR clean-up ran in staged batches with dry runs before each production step.