Every marketplace reconciled against NetSuite, with the fixes ready to approve.

The business

Happy Innovations is the brand house behind Happy Nuts and Happy Curves. It sells through its own Shopify stores and on Amazon, Walmart and TikTok Shop, with stock spread across 3PLs and Amazon fulfillment centers and everything run in NetSuite.

The challenge

Stock lives in a third-party warehouse, in Amazon FBA in three countries, and at Walmart and TikTok, while the sales sync only posts daily totals. NetSuite drifted from reality every week. Reconciling one warehouse took the operations lead about two hours by hand across 17 steps, chasing in-transit transfer orders and lot conversions one by one. Amazon replenishment shipments and stuck Shopify fulfillments added more manual entry.

Implementation

Built with the operations lead on regular working calls, starting from his own reconciliation file. The first Expert matched his manual result line for line on day one. The team then started building its own Experts, including SKU creation from their item template, case-to-each conversion and replenishment, for about 20 Experts in the first 11 weeks.