Customer purchase orders turned into NetSuite sales orders in one review.

The business

Tuindeco International is a Dutch wholesaler of garden and outdoor products, from fencing and concrete posts to timber and garden sheds. It sells to garden centres, builders’ merchants and webshops in the Netherlands and Germany, and runs its group companies, including the Gadero webshops, in one NetSuite account.

The challenge

About one in six sales orders still arrived as a customer purchase order: PDFs, Excel sheets, forwarded emails and even phone screenshots, in Dutch and German. Each had to be keyed by hand with the right customer, ship-to, order type and delivery week. An in-house n8n flow handled part of it. Purchasing and finance also wanted answers on stock, back orders and margins without building a new saved search each time.

Implementation

Tuindeco trialled 369AI in spring 2026 and signed an annual subscription in May. The order Expert was refined with the order desk over more than a dozen versions, and the governance asked for in the trial (role-scoped Experts, admin-only publishing, export controls) shipped with the subscription. Email order intake went to production in October 2026.